1) Cancellation & Rescheduling Policy
We understand that life happens and plans sometimes change. If you need to cancel or reschedule your cleaning appointment, we kindly ask for at least 24 hours' notice whenever possible. Late cancellations and repeated last-minute schedule changes may be subject to a cancellation fee. No-shows or situations where we are unable to access the home at the scheduled appointment time may also result in a fee. We will always do our best to work with our clients when unexpected circumstances arise.
3) We Love Pets ♡
Pink Collar Cleaning is happy to clean homes with pets. Please let us know ahead of time if you have pets in the home. Friendly pets are welcome to remain home during the cleaning. However, if a pet is anxious, aggressive, protective or likely to interfere with cleaning equipment, we may ask that they be safely secured in another room or area during the appointment. This helps keep your pets and our cleaning team safe and comfortable.
5) Fragile & Special Items
We treat every home with care and respect. Please let us know about any fragile, antique, sentimental, damaged or specialty items that require special handling. We may choose not to clean an item if we believe doing so could cause damage. Items that are already loose, cracked, unstable or damaged should be identified before cleaning whenever possible.
7) Stains, Buildup & Existing Damage
We will always do our best to improve the condition of the areas we clean. However, some stains, mineral buildup, or existing surface damage may not be completely removable through normal cleaning. We will never intentionally use unsafe methods or excessive abrasion simply to make something appear cleaner. If an area requires restoration or specialty treatment beyond normal cleaning, we will let you know.
9) Furniture & Heavy Items
For safety reasons, Pink Collar Cleaning does not require cleaners to move extremely heavy furniture, appliances or objects. We will clean accessible areas whenever reasonably possible. If you would like an area underneath a heavy item cleaned, please arrange to have the item safely moved before your cleaning appointment.
11) The Pink Collar Promise ♡
Your satisfaction matters to us. If something included in your scheduled cleaning was missed or you are not satisfied with an area we cleaned, please contact Pink Collar Cleaning within 24 hours of your appointment. We want the opportunity to understand the concern and, when appropriate, arrange to correct the missed area. Our goal isn't simply to finish a cleaning appointment. We want you to feel good when you come home.
12) We Clean With Respect
Your home is your personal space, and we take that responsibility seriously. Pink Collar Cleaning is committed to treating your home, belongings, pets, privacy, and family with professionalism, discretion and respect. Information about our clients and their homes will not be unnecessarily shared.
14) Payment
Payment is due according to the terms agreed upon when your cleaning is booked. Any special pricing, packages, recurring-clean arrangements or custom quotes should be confirmed before service. Additional work requested during an appointment may affect the final cost or amount of cleaning time required.
Our Policies
Clear expectations. Caring service. A better clean. ♡
At Pink Collar Cleaning, we want every cleaning experience to feel simple, comfortable and stress-free. Our policies help us provide reliable service while protecting our clients, their homes and our cleaning team.
Thank you for taking a moment to review them before your cleaning appointment.
2) Home Access
Clients are responsible for ensuring Pink Collar Cleaning can access the property at the scheduled cleaning time. Access may be provided through:
• Someone being home
• A door code
• A lockbox
• Another previously arranged method
Any keys, codes or access information provided to Pink Collar Cleaning will be treated with care and confidentiality. If we cannot access the property when we arrive, the appointment may need to be cancelled or rescheduled and a cancellation fee may apply.
4) Before We Arrive
You don't need to have a perfectly tidy home before your cleaner arrives — that's why we're here! However, picking up excessive clothing, toys, dishes and personal belongings allows us to spend more of your appointment time actually cleaning. Please secure: Important documents, Cash, Jewelry, Medication, Fragile or irreplaceable belongings, Other valuables. If there are particular items or areas you do not want cleaned or moved, please let us know before we begin.
6) Products & Surface Care
Pink Collar Cleaning uses cleaning products and methods appropriate for the surfaces being cleaned. Some materials require specialty care, including natural stone, marble, wood, acrylic, specialty metals, painted surfaces, and antique finishes. Clients should inform us of any specialty surfaces or manufacturer-specific cleaning requirements before service. Protecting your home always comes before forcing a stain or buildup to come off.
8) A Safe Home Is Our Priority
For the safety of our cleaners, we reserve the right to avoid or stop cleaning an area that presents an unsafe condition. Examples include hazardous chemicals, unsafe structural conditions, or biohazardous material. If we encounter something outside the scope of regular residential cleaning, we will discuss the situation with the client.
10) Arrival Times
We do our best to arrive at the scheduled time. Because every home and cleaning job is different, occasional delays can happen. If we expect to be significantly delayed, we will make every reasonable effort to contact you. We appreciate your understanding.
13) Photos & Privacy
Pink Collar Cleaning may occasionally ask permission to photograph cleaning results for our before-and-after gallery, website or social media. Client permission will be requested before identifiable photos are used for marketing purposes. If you prefer that no photographs be taken in your home, simply let us know.
15) What's Included in Your Clean
The work completed during an appointment depends on the service booked, home condition, and time scheduled. For a complete breakdown, see our detailed resources below.
Questions About a Policy?
We want you to feel completely comfortable before welcoming us into your home. If you're unsure about anything on this page, please reach out. We're always happy to answer questions before your appointment.
Pink Collar Cleaning ♡
We Clean With Heart, So You Can Come Home To Peace.
Policies may be updated as Pink Collar Cleaning grows. Current policies available on this website will apply to future bookings where permitted.